Nondiscrimination Notice

EliteCare LLC (EliteCare Colorado) complies with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act, and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability or sex. EliteCare does not exclude people or treat them differently because of these characteristics.

Free help we provide

• People with disabilities: free aids and services to communicate with us effectively, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats).
• People whose primary language is not English: free language services, such as qualified interpreters and information written in other languages. Our team also serves families in English, Russian and Spanish.

To ask for these services, call (720) 219-8146 or email info@elitecarecolorado.com.

How to file a grievance

If you believe EliteCare failed to provide these services or discriminated in another way on any of the bases above, you can file a grievance with our Civil Rights Coordinator:

Civil Rights Coordinator, EliteCare LLC, 13710 E Rice Pl, Aurora, CO 80015 · (720) 219-8146 · info@elitecarecolorado.com

You can file in person, by mail, by phone or by email. If you need help filing, our Civil Rights Coordinator can help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, by mail at U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201, or by phone at 1-800-368-1019 (TDD: 1-800-537-7697). Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.

Language assistance

• EnglishATTENTION: If you speak another language, free language assistance services are available to you. Call (720) 219-8146.
• SpanishATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (720) 219-8146.
• VietnameseCHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (720) 219-8146.
• Chinese注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (720) 219-8146。
• Korean주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (720) 219-8146 번으로 전화해 주십시오.
• RussianВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (720) 219-8146.
• Amharicማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፣ ወደ ሚከተለው ቁጥር ይደውሉ (720) 219-8146.
• Arabicملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوفر لك بالمجان. اتصل برقم (720) 219-8146.
• GermanACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (720) 219-8146.
• FrenchATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le (720) 219-8146.
• Nepaliध्यान दिनुहोस्: तपार्इंले नेपाली बोल्नुहुन्छ भने तपार्इंको निम्ति भाषा सहायता सेवाहरू निःशुल्क रूपमा उपलब्ध छ । फोन गर्नुहोस् (720) 219-8146 ।
• TagalogPAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (720) 219-8146.
• Japanese注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。(720) 219-8146 まで、お電話にてご連絡ください。
• Oromo (Cushite)XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa (720) 219-8146.
• Persian (Farsi)توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با (720) 219-8146 تماس بگیرید.
• Kru (Bassa)Dè ɖɛ nìà kɛ dyédé gbo: Ɔ jǔ ké m̀ Ɓàsɔ́ɔ̀-wùɖù-po-nyɔ̀ jǔ ní, nìí, à wuɖu kà kò ɖò po-poɔ̀ ɓɛ́ìn m̀ gbo kpáa. Ɖá (720) 219-8146.